Return Policy

Returns/Refunds/Cancellations

ALL MONOGRAM SALES FINAL- LEAD TIME 4 WEEKS

All custom items are non-refundable.  If there is manufacturers defect, we are happy to correct the issue at no cost to you.  The purchaser is required to notify Haute Shore within 14 days that they plan to return or exchange an item- this is known as initiating a return.  If an item is removed from its original packaging it must be returned back within 21 days to qualify for a refund after it meets our refund standards. Items eligible for returns must be unworn and in resalable condition with tags attached.  If items are returned where they are folded, crumpled or compromised making them unsalable a refund will not be issued.  The purchaser is responsible to pay return shipping.  There is a standard deduction of $9 for using a pre-paid label. Please ensure that the items are packed as they were received.  

If you choose to use your own label, shipping will not be deducted from your return, however tracking must be emailed to customerservice.hauteshore@gmail.com Without tracking and proof of initiating your return, your return will not be processed.

To initiate a return please follow the direct link on our website to "Initiate A Return". We are not responsible for refunding items purchased at venues other than our online store.  Returns must be initiated within 14 days of receipt via email. Packages must be received back within 21 days of label being sent.  Allow 10-14 business days to process the return once it reaches our warehouse. Please email customerservice.hauteshore@gmail.com for any questions on returns. 

At the moment, we are only doing even exchanges at this time.  We are not doing exchanges that are for items of a different value.  We ask that you return your item and repurchase another item as two separate transactions.  Only gifts will qualify for an exchange which must be done within 21 days of the gift receipt.

Final sale items may not be returned, exchanged or receive price adjustments at any time.  If a final sale item is defective we will repair or replace the item.

Price Adjustments

Price adjustments will be honored within 10 days of ship date from your purchase.